Michael Zurke, software developer from Cockermouth, England (“Fellbase”, “we” or “us”) is committed to protecting your personal data and respecting your privacy.
1. Information we may collect from you
We may collect and process the following personal data about you:
(A) Information you voluntarily provide to us
If you choose to register for an account inside the Apps (as defined in the Terms and Conditions), we will process your email address and chosen account password. However, you are not required to provide us with this information to use the Website.
You may provide us with personal data such as your name and email address (and any other information that a sign-up form asks for and/or that you choose to give us) in the following instances:
- if you contact us by email or through the Website or the Apps to ask us a question, to report an issue or for any other reason. We may keep a record of that correspondence in case we need to contact you in relation to the issue for which you contacted us, for operational performance improvement, to resolve a dispute, and/or nuisance caller management.
If you choose to enable the Crash Reporting option inside the Apps, we may use technology provided by Google Firebase to collect information about your use of our Apps.
This information includes, but is not limited to:
- device state information;
- unique device identifiers;
- device hardware and OS information;
- and information relating to how an application functions.
2. Third parties
We will only share your personal data with other organisations where we believe we have the right to do so in accordance with this Policy. We will never share your contact details to third parties to allow them to contact you for direct marketing purposes.
Where we use data processors, we always seek to ensure that they are bound by data processing terms which meet the requirements of applicable data protection legislation and that they only process your personal data upon our instructions.
The following categories of third party may have access to your personal data as a result of your use of the Fellbase Apps and/or Website:
a prospective buyer in the event of a sale or purchase of Fellbase or any of its assets;
any third party when obliged to do so by law;
data hosting companies (such as DigitalOcean and Amazon Web Services);
providers of backend services (such as Getform and Google Firebase);
providers of mapping SDKs (such as Mapbox)
3. Where we store and transfer your personal data
The personal data that we collect from you may be transferred to, and stored in, a country outside the UK. It may also be processed by staff operating outside the UK who either work for us or for one of our suppliers. Countries outside the UK may not have laws which provide the same level of protection to your personal data as laws within the UK. Where this is the case we will put in place appropriate safeguards to ensure that such transfers comply with applicable data protection laws.
4. Keeping information secure
Unfortunately, the transmission of information via the internet is not completely secure. Whilst we cannot guarantee the security of your data transmitted to our site, and any transmission is at your own risk, we will use strict procedures and security features to try to prevent unauthorised access.
5. How long we keep your personal data
We will only store your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We will retain your personal data for at least as long as you use the Website and the Apps and for a reasonable period of time after you cease using the Website and the Apps.
Where you have requested that we delete any personal data we hold on you, we will typically continue to process the data for only a short period of time to allow us to process that request and keep a record of your request. See section 6 below for further detail.
6. Your rights
We think it is important that you are able to control your personal data. You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing at any time by contacting us at firstname.lastname@example.org.
Under applicable data protection laws, you may be entitled to exercise the following rights:
The right to access personal data that we hold about you.
The right to require us to update our records to ensure the data we hold is accurate.
The right to require us to delete your personal data. There will be instances where this right is restricted, such as where it is necessary to continue to process your personal data for the establishment, exercise or defence of legal claims.
The right to restrict how we process your data (for example, if you dispute its accuracy, we may restrict its processing until your complaint is resolved).
The right to require us to transfer your data to another organisation.
The right to object to data processing. There will be instances where this right is restricted, such as where we have an overriding legitimate ground to continue to process your personal data.
The right not to be subject to the decision of an automated process, such as profiling, when this would have a legal effect (or similarly significant effect) on you.
Should you wish to exercise any rights in connection with your personal data, please email us at email@example.com. When you submit a request, we may ask you for additional information to confirm your identity and entitlement to submit such a request. If we consider that your request is manifestly unfounded, excessive or repetitive, we reserve the right to charge you an administrative fee. We will process any request in line with any local laws and our policies and procedures. We aim to respond to enquiries within 3 working days, but may take up to 30 days to comply with valid requests.
In the event that you aren’t happy with our processing of your personal data, we ask that you always seek to get in touch in the first instance so that we can help ease your concerns. However, you also have the right to lodge a complaint about how we process your personal data with the supervisory authority in your country.
7. Third party products accessed from the Website/Apps e.g. other websites
Our Website and Apps may contain links to and from the online products of third parties. If you follow a link to any of these online products, please note they have their own privacy policies which will govern use of any personal data that they process. Please check these policies carefully before you click on any links and/or submit any personal data to these online products.
Any changes we may make to this Policy will be posted on this page. Where it makes sense because the changes are material, we will notify you by e-mail or in another appropriate manner such as when you next interact with the Website/Apps.